Transfer Express
Transfer Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transfer Express has 2.6 star rating based on 13 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Calm customer service, Speed, Turn around time.
Cons: Customer service, Quality, No communications with customers for lost items.Recent recommendations regarding this business are as follows: "Stay away.far away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transfer Express has 2.6 star rating based on 13 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Calm customer service, Speed, Turn around time.
Cons: Customer service, Quality, No communications with customers for lost items.Recent recommendations regarding this business are as follows: "Stay away.far away".
Most users ask Transfer Express for the refund as a solution to their issues.
Review authors value the most Turnaround Time and Website. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
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Verified Reviewer | Heilbronn, Baden-WurttembergResolved: Lost camera
Company fixed the issue and I have been provided with apology. My camera left in the vehicle was returned.
- Speed
- No communications with customers for lost items
Preferred solution: That transfer express help customers with lost items
Poor product and poor customer service
User's recommendation: Stay away....far away
Lies and messes up orders.
Unprofessional and assumes no responsiblity when their error.
Preferred solution: Full refund
Low Quality
Order
Customer service
Transfers on swim suits
We printed 250 swimsuits with a 2 color logo which we have done for years using transfer express products. Our customers called complaining about the logo smearing after the first time Of wear in the pool.
We contacted transfer express immediately and received no help. They insisted that we must have not applied them properly. The owner asked for help from a supervisor. After a very long period of time someone finally called back and said there was nothing they could do until they could determine the transfers were defective.
So here we are experts in our field, having applied thousands of transfers through the years being told we do not know what we’re doing and Until transfer express can determine their product defective which by the way I don’t believe they ever would determine that because they insist that a chemical can cause a problem with their ink. Knowing that we are printing transfers on swimsuits I asked which chemical would affect their ink and if there is a chemical that will affect their Ink why don’t they disclose that at the time that you were buying the transfers to be put on swimwear that’s going to be worn in a pool. I was left with no help, no options. If there is anyway possible to not do business with this company I would not do business with them they have one care and one care only and that is their own bottom line.
They do not care whether or not you lose a customer or not. This is the worst form of customer service I have ever experienced. We have been a loyal customer of stalls for over 40 years and I would not have believed that this would be the type of customer service I would receive from a company that has always been known for great customer service. Do not buy from this company !
if you care about your customer. We should all work together with a common goal of taking care of the retail customer no matter what it takes.
Terrible Experience
Can't Stand Behind Their Product
After two years of giving Transfer Express business, I've finally had ENOUGH. They always seemed to screw up my orders, and then when I call to address it, their customer service reps were all to quick to inform you that their mistake was somehow " your fault" to ensure that they did not have to pay for the mistake.
They were ALWAYS looking for ways to get out of paying and had no hesitation about sticking it to the customer. I actually had a rep for the company tell me to just use the incorrect product because " the customer would never notice." I quickly informed them that, while they choose to run their sham of a business unethically, I DO NOT. I would never "trick" my customer into paying for a mistake that was not their fault as Transfer Express advised me to do. They're a joke, and they refuse to back their products or support their customers.
After printing $200 worth of transfers in the wrong color, they refused to accept fault and did NOTHING to try to make it right. After expressing my dissatisfaction, they still forced me to pay for the incorrect product. THEY WILL NEVER GET ANOTHER PENNY FROM DEFINED DESIGNS.
I'm a happy customer of F & M Express now. It's not a fight to get my orders accurately now : )
- Virtual designer
- Customer service
Preferred solution: Let the company propose a solution
Open to ALL
Preferred solution: Let the company propose a solution
Quality
Preferred solution: Let the company propose a solution
Company won't answer their phone
DO NOT WORK WITH THIS COMPANY
Former employee
Terrible customer service
They launched a new product without testing it and training their staff.
We have tried to do four orders with their new Stretch Litho product and each time it was a fail and inconsistent instructions from the company. Some customer service agents directed me to the website for technical documents that didn't exist...and they finally admitted that they didn't exist.
Horrible customer service...do business with this company if you enjoy returning poor quality stuff and sitting on hold.
- Quality
- Customer service
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I'm glad I'm not the only one facing the poor customer service policies Transfer Express adopted. We've been dealing with them for many years, never had an issue with defective transfers re-do until now.They kept calling me, speaking to different people back and forth for four days for an order or 24 prints (yes, just 24) that was defective.
After so many questions, they ask me to send them the remaining prints to check them for chemicals because they couldn't determine the problem based on our conversations. In the mean time, our customer is still waiting for her order to be completed. I thought they were kidding me. I cancelled the whole thing, and I told the I would start to give bad reviews whenever I had the opportunity.
And of course, we will never use their services again.Don't use Transfer Express if you want to take good care of your customers, because they don't really care about you. Terrible company to deal with.